Information regarding recent outage
We wanted to share some information with all our customers regarding the site-wide issues we have experienced starting at around 3 PM on Tuesday, May 28th (Pacific Time). The difficulties you all experienced trying to use IMVU’s website and/or 3D Chat client were the result of an external and malicious attack on our internet connection services. Our databases and all information systems remained completely secure and no account information was compromised. However, our customers experienced partial or complete lack of connectivity to IMVU over a period of 36 hours. The disruption to service was intermittent and at various times affected some or all of our customers.
As of right now, the website and client are fully accessible. Our team has been working around the clock to resolve the problems and continues to address any remaining issues caused by this disruption.
Please follow our forum post for continued updates regarding any remaining issues and their resolution.
We want to express our sincere apologies for the inconvenience and will continue our diligent efforts to ensure you are all enjoying IMVU to its fullest.